Cookie Policy

Last updated: 10/3/2026

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize you and remember your preferences. Cookies are widely used to make websites work more efficiently and provide a better user experience.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as:

  • Website navigation and functionality
  • Security and fraud prevention
  • Load balancing
  • Remembering your preferences

These cookies cannot be disabled as they are essential for our services to operate.

2.2 Performance and Analytics Cookies

These cookies help us understand how visitors use our website by collecting information about:

  • Pages visited and time spent on each page
  • Bounce rates and exit pages
  • Device and browser information
  • Geographic location

This data helps us improve our website's performance and user experience.

2.3 Functionality Cookies

These cookies remember your preferences and choices to provide enhanced features:

  • Language preferences
  • Remembering login credentials
  • Display preferences
  • Recently viewed pages

2.4 Targeting and Advertising Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness:

  • Personalized ads based on your interests
  • Ad campaign performance tracking
  • Conversion tracking

These cookies are only used with your consent. Note that user authentication and registration are handled through the mobile app, not the website.

3. Third-Party Cookies

We may allow third-party services to place cookies on your device for the following purposes:

  • Google Analytics: Website analytics and performance monitoring
  • Facebook Pixel: Social media advertising and tracking
  • Google Ads: Advertising and conversion tracking
  • Payment Processors: Secure payment processing

4. How to Manage Cookies

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions

Please note that disabling certain cookies may affect the functionality of our website.

5. Cookie Consent

When you first visit our website, you will see a cookie consent banner that allows you to:

  • Accept all cookies
  • Decline non-essential cookies
  • Customize your cookie preferences

Your choice will be saved for future visits. You can change your cookie preferences at any time through our cookie settings.

6. Cookie Duration

Different cookies have different lifespans:

  • Session cookies: Deleted when you close your browser
  • Persistent cookies: Remain on your device for a set period (typically 30 days to 2 years)
  • First-party cookies: Set by our website directly
  • Third-party cookies: Set by external services we use

7. Do Not Track

We respect the Do Not Track (DNT) browser setting. If you have enabled DNT in your browser, we will not use tracking cookies for analytics or advertising purposes, although essential cookies will still be used.

8. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

9. Contact Us

If you have questions about this Cookie Policy or our use of cookies, please contact us:

  • Email: privacy@upsend.ug
  • Phone: +256 315 100 011
  • Address: 77 Market Street, Bugiri Municipality, Uganda