Trust Centre

Your security and trust are our top priorities

Bank-Grade Security

256-bit SSL/TLS encryption for all data in transit and AES-256 encryption for stored data.

Regulatory Compliance

Licensed by Bank of Uganda and compliant with all financial regulations.

Data Protection

Strict data protection policies and regular security audits to safeguard your information.

Security Measures

End-to-End Encryption

All data is encrypted using industry-standard protocols. Data in transit uses TLS 1.3, and data at rest uses AES-256 encryption. Your information is protected from the moment it leaves your device until it reaches our servers.

Multi-Factor Authentication

Optional 2FA using SMS or authenticator apps to add an extra layer of security to your account. We support Google Authenticator, Authy, and SMS-based verification.

Real-Time Fraud Detection

Advanced fraud detection systems monitor transactions 24/7 to identify and prevent suspicious activity. Our machine learning models flag unusual patterns for manual review.

Regular Security Audits

Regular security audits and penetration testing by independent third-party firms to ensure our systems meet the highest security standards. We conduct quarterly audits and annual penetration testing.

Secure Infrastructure

Our infrastructure is hosted on secure, compliant cloud platforms with 24/7 monitoring. We use Cloudflare's global network for DDoS protection and content delivery.

Access Controls

Strict access controls and role-based permissions for our employees. Access to sensitive data is limited to authorized personnel only and logged for audit purposes.

Compliance & Certifications

Bank of Uganda License

Licensed and regulated by the Bank of Uganda as a payment service provider under the National Payment Systems Act, 2020.

ISO 27001 Certified

Certified for information security management systems. We maintain compliance through regular audits and continuous improvement.

PCI DSS Compliant

Compliant with Payment Card Industry Data Security Standards for handling card information securely.

Data Protection Act Compliance

Compliant with Uganda's Data Protection Act, 2019 and international data protection regulations for user privacy.

Our Commitment

At UpSend, we believe that trust is earned through transparency, accountability, and continuous improvement. We are committed to:

  • Protecting your data with the highest security standards
  • Being transparent about our practices and policies
  • Regularly updating our security measures
  • Responding promptly to security concerns
  • Complying with all applicable laws and regulations
  • Providing you with control over your personal information

Report a Security Issue

If you discover a security vulnerability or have concerns about our security practices, please report it to our security team. We take all reports seriously and will respond within 24 hours.

Email: security@upsend.ug

Phone: +256 315 100 011

Response Time: Within 24 hours