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Paying Bills with UpSend

How to Pay Bills

You can pay various bills through UpSend including electricity, water, TV subscriptions, and more:

Open the UpSend app and log in
Tap "Pay Bills" on the home screen
Select the bill type (Electricity, Water, TV, etc.)
Select the service provider (UMEME, NWSC, DSTV, etc.)
Enter your reference number (meter number, account number, etc.)
Enter the amount you want to pay
Review the transaction details
Enter your PIN to confirm
Wait for the confirmation message

Electricity Bills (UMEME)

To pay your UMEME electricity bill:

Select "Electricity" from the bill payment options
Choose "UMEME" as the provider
Enter your meter number (for prepaid) or account number (for postpaid)
Enter the amount you want to pay
For prepaid, you'll receive your token via SMS
For postpaid, your account will be credited instantly

Water Bills (NWSC)

To pay your NWSC water bill:

Select "Water" from the bill payment options
Choose "NWSC" as the provider
Enter your customer number
Enter the amount you want to pay
Your account will be credited instantly

TV Subscriptions

You can pay for DSTV, GOtv, and StarTimes subscriptions:

Select "TV Subscription" from the bill payment options
Choose your provider (DSTV, GOtv, or StarTimes)
Enter your smart card number or customer number
Select your package or enter the amount
Your subscription will be activated instantly

Failed Bill Payments

If a bill payment fails, check the following:

Ensure you entered the correct reference number
Check that you have sufficient funds in your wallet
Verify that the service provider's system is operational
Contact support if the issue persists

Need Help?

If you need assistance with bill payments, contact our support team.

Email: support@upsend.ug
Phone: +256 315 100 011