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Getting Started with UpSend

Creating Your Account

To start using UpSend, you need to create an account in the app. Follow these simple steps:

  1. Download the UpSend app from the App Store or Google Play
  2. Open the app and tap "Create Account"
  3. Enter your phone number (must be a Ugandan number)
  4. Enter your email address
  5. Create a strong password
  6. Enter your personal details (name, date of birth)
  7. Verify your phone number with the OTP sent via SMS
  8. Accept the Terms of Service and Privacy Policy
  9. Tap "Create Account" to complete registration

Logging In

Once you have an account, you can log in anytime through the app:

  1. Open the UpSend app
  2. Enter your phone number or email
  3. Enter your password
  4. Tap "Login"

Making Your First Transaction

After logging in, you can make your first transaction:

  1. Tap on the service you want to use (Send Money, Pay Bills, etc.)
  2. Enter the recipient's details (phone number, bill reference, etc.)
  3. Enter the amount you want to send or pay
  4. Review the transaction details
  5. Enter your PIN to confirm
  6. Wait for the confirmation message

Account Verification

To unlock higher transaction limits, you may need to verify your account:

  • Upload a clear photo of your National ID or Passport
  • Take a selfie for identity verification
  • Wait for verification (usually within 24 hours)

Need Help?

If you encounter any issues during registration or your first transaction, our support team is here to help.

Email: support@upsend.ug
Phone: +256 315 100 011